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Head After Sales (Ghana)
PMTS Consultants

About Company:
PMTS Consultant is a leading manpower consultancy for automobile industry. We cater to manpower requirements of OEMs/Vendor companies and their channel partners on PAN India basis.
The company is a leader in commercial vehicle and is looking for Head After Sales for their operation in Ghana.
Head After Sales position will be responsible to critically enhance the organization’s ability to increase revenue from services & spares support the technical needs of the growing businesses & enhance customer satisfaction from after sales. The candidate will play a role in guiding, directing, managing and controlling all Operational activities of After Sales & Spare Parts divisions.

Job Details:
The Key deliverables are:
1. Lead and drive the development of workshop & spare parts function in line with strategic and business plans and values, working closely and collaboratively with the Business Heads to assist in the delivery of cohesive, high quality services & spares networks.
2. Work closely with the Business Heads to assess and evaluate technical needs with respect to impact and effectiveness of delivery and development with respect to their area of business.
3. Lead, mentor & drive a team to develop and implement a strong and relevant reporting framework to measure quantitatively – and demonstrate qualitatively – outputs, outcomes and impacts
4. Develop and maintain appropriate technical/operational standards and quality assurance processes for monitoring team output and ensuring delivery of tasks to agreed standards and within deadlines and budgets
5. Responsible for the application of budgetary controls to establish deviations from planned results and budgets and suggest timely course of action to the Technical Head for rectifying the situation with emphasis Actual operational performance, Growth rate, solutions for operational and technical difficulties encountered, maximization of sales & manpower planning etc
6. Manage & control operational, fixed & variable cost so as to ensure that the total investment in spare parts is commensurate with the turn over being achieved.
7. Will be responsible for relationship management with channel partners, suppliers & dealer service development in order to maximize business opportunities
8. Focus on customer satisfaction keeping in line with the brand for quality experience & sustain consistent growth
9. Lead, develop & mentor the team to ensure high standards of service delivery and adherence to timelines
10. Ensure operational dexterity and adherence of all systems, procedures, SOPs/ SLAs in order to maintain uniformity & render good service
11. Develop and implement marketing programs and campaigns to augment sales and sales forecasts for the spare parts business.

The desired profile is as given below:
• Deep understanding of the design of appropriate technology and relevant operational and strategic economic development activities in West Africa
• Very strong technical competence; should have working knowledge of ERP; having managed AMC & SLA
• Professional experience in supporting/managi
Job Reference Code: IB Spares
Salary: 50.0-55.0 LPA
Qualification: B.Tech/ BE/B.Arch
Job Segment: Medium & Heavy Commercial Vehicle
Experience: 10 - 15 yrs
Job Type: FULL TIME

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