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Customer Relationship Manager
Vinayak Cars Pvt
Bengaluru / Bangalore

About Company:
Vinayak Cars Pvt Ltd started in the year 2007 , and was taken over as a family Business in 2009 .It is ably led by Mr. Suresh Bafna , who has a drive to achieve more and share the success of the business with the whole organization which also comprises of a strength of close to 400 employees spread in two Metropolitan Cities of Bengaluru and Chennai .

Job Details:
To ensure that customer satisfaction and retention process laid out by the OEM/
dealership is followed
To categorize customers into SMR, Lost & NTU and develop customized schemes
To ensure implementation of a robust telecalling process and tracking system to effectively record, track, review, correct and improve outcomes in customer telecalling and feedback process
? To scientifically set targets and develop customer category-wise target achievement plan
? To ensure telecallers are trained on customized pitch
? To monitor etiquettes of all employees & the upkeep of the service center
Job Reference Code: CRM1
Salary: 3.0-4.50 LPA
Qualification: Any Graduation
Job Segment: Cars
Experience: 5 - 12 yrs
Job Type: FULL TIME

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