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Customer Service Executive/Sr.Executive
SREELN MOTORS PVT LTD
Koraput

About Company:
SREE LN MOTOR PVT LTD, IS ONE OF THE LEADING AUTOMOTIVE DEALERSHIP ORGANIZATION IN THE SOUTHERN DISTRICT OF ODISHA. FOR NOW, IT THE AUTHORIZED DEALER OF TATA MOTORS IN M&HCV SEGMENTS, POSITING ITS BUSINESS IN 5 DISTRICTS OF ODISHA, i:e, RAYAGADA, KALAHANDI, MALKANGIRI, NABARANGPUR AND KORAPUT.

THE FIRM M/S SREE L N MOTORS WAS ESTABLISHED BY LATE SRI. LAXMI NARAYANA SAHU IN THE YEAR 1964.
FROM THE BEGINNING ITSELF, IT GOT NUMEROUS ACCREDITATION FOR ITS WELL PLANNED AND UNMATCHABLE CUSTOMER SERVICE.


THE SUCCESS THAT SREE LN MOTOR IS WITNESSING AND WILL WITNESS IN THIS RAPIDLY PROGRESSING AUTOMOBILE INDUSTRY, IS JUST POSSIBLE WITH THE COORDINATION AMONG ALL DEPARTMENTAL STAFFS. FOR THAT SREE LN MOTORS, TAKES ALL NECESSARY STEPS FOR THE BETTER STAFF WELFARE PRACTICE.


Job Details:
Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint.

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools


Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Suggest solutions when a product malfunctions

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience


Strong phone co
Job Reference Code: SLNM002
Salary: 2.10-3.25 LPA
Qualification: Any Graduation
Job Segment: Medium & Heavy Commercial Vehicle
Experience: Fresher - 5 yrs
Job Type: FULL TIME

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