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Service Advisor - General Service
Fortune Automobiles India Private Limited - Fortune Group
Hyderabad / Secunderabad

About Company:
Fortune Group (Automobile Industry-Four Wheeler,Two Wheeler,Commercial vehicles)

Job Details:
Job Description:
Service reception
? Initial contact with the customer where you determine the customer and vehicle data.
? Documenting the customer’s problem/symptoms in a workshop order and defining the scope and
type of work.
? Coordinating reception, handover, and handover location with the customer.
? Defining and explaining time and costs to be expected or firmly establishing the time and costs
necessary. Additionally clarifying mode of payment.
? Reminding customers of any open work or work recommended (unfinished jobs) during the last
visit.
? Arranging an appointment according to the customer’s needs within three days, indicating a
personal Service Advisor, reserving the required resources, and taking workshop capacity utilization
into account.
? Offering alternative mobility solutions and agreeing on them with the customer.
? Summarizing all agreements. The customer receives an appointment confirmation and reminder
one business day before the service visit.
? Preparing order contents and checking the credit rating/obligations.
? Greeting the customer, taking over the vehicle and checking the quality and up-to-datedness of the
customer and vehicle data.
? Defining repair scope along with the customer, offering an interactive reception (visual inspection
/on-board diagnosis) and documenting the results of the preliminary diagnosis.
? Presenting the current service offers to the customer, offering additional services as well as services
that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing
the vehicle) and indicating the necessity and benefits thereof.
? Clarifying and ensuring availability of any parts that can be directly identified.
? Authorizing any service measures that are due.
? Checking for any warranty and goodwill claims.
? Coordinating the scope of services for repair and maintenance with the customer and obtaining
their approval.
? Using various checklists during service reception, such as service registration, active reception,
carry out reception and preliminary diagnosis, which make it possible to check and document
proper performance of individual work steps.
Work preparation
? Explaining and handling over the workshop order to the System Technician, Maintenance
Technician, or Certified Diagnosis Tech
Job Reference Code: 00013
Salary: 1.80-2.16 LPA
Qualification: Diploma
Job Segment: Cars
Experience: 1 - 4 yrs
Job Type: FULL TIME

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