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Service Advisor- Body & Paint
Sundaram Motors
Bengaluru / Bangalore

About Company:
T V Sundram Iyengar & Sons Private Limited, established a Vehicle Dealership in Chennai for handling Cars and Commercial Vehicles and thus SUNDARAM MOTORS was born on August 13, 1945. In 1946, the Company acquired the present premises and their Workshop was built in 1947 to provide for rapid expansion in the business activities.

Over the years, Sundaram Motors has added dealerships for distribution and service of vehicles manufactured by Volkswagen , Honda, Mercedez-Benz

Job Details:
Qualification & Experience:

• Batchers Degree in Automotive / Mechanical Engineering.

• 3-6 years of experience in Luxury automobile retail market.

Responsibilities
• You interact with customers during reception.

• Documenting the Customer’s problem/symptoms in a body paint shop order and defining the scope and type of work.

• Defining and explaining time and costs to be expected or firmly establishing the time and costs necessary with the help of Audatex.

• Coordinating the scope of services for repair and maintenance with the Customer / Insurance Surveyor and obtaining their approval.

• You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.

• Checking who is covering the costs (obligations) and assigning them accordingly.

• Transparent documentation for the Customer of all the open work that has been performed and all the required parts.

• You confirm the readiness of car after visual inspection and inform customer about delivery time.

• Taking a test drive after the repairs, if required or as requested by the customer.

• You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.

• You call customers after 3 days of vehicle delivery to know the post service feedback.

Skills
- Social and interpersonal competence
- Method and process competence
- Technical competence


Job Reference Code: hoodi 02
Salary: 2.40-3.40 LPA
Qualification: Diploma
Job Segment: Cars
Experience: 3 - 7 yrs
Job Type: FULL TIME

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