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Sales/Sr. Sales Consultant
Fortune Automobiles India Private Limited - Fortune Group
Kodad

About Company:
Fortune Mahindra, Authorized 3S dealer for Mahindra Truck And Bus ,A division of Mahindra & Mahindra Ltd., for their full range of 3.5 Ton to 49 Tonner Commercial Vehicles in Hyderbad,Ranag Reddy,Medak,Mahaboob Nagar and Nizamabad . Our LCV range, currently consisting of the CRX trucks and Tourister i buses, has a presence across India. These vehicles have diverse applications. The CRX range is used for moving industrial and household goods, used in infrastructure development, etc. The Tourister i series is being used by governments and in the IT, education and transport sectors.We occupy the premier position in the school bus segment. The new HCV product range has been engineered for Indian requirements with the underlying philosophy of ‘Made in India, Made for India’ . The new ICV product range has been engineered for Indian requirements with the underlying philosophy of ‘Made in India, Made for India’ . We are committed to support our customers' ownership experience by providing unique, world-class after-sales service to owners of our Commercial Vehicles.
Our Services Include:
* Mahindra Trained Technical Team.
* 24X7 Customer Care support.
* Fully Equipped Mobile Service Vans for Break Down assistance.
* Sales And Service Outlets at Kodad and Hyderabad.

Job Details:
Reception of Customers
? Proper greeting of customer in showroom or field areas
? Introduction of self, offer business card
? Assist customer when the requested salesperson is not immediately available
? Offer refreshment, child care or guidance to other products and services if required
Analysis of Customer’s Needs
? Observe customer’s conversation to find out requests, needs and desires
? Check, discuss and clarify needs by using questioning techniques (open, target and
close questions)
? Capture prospect details in “Prospect card”
? Based on needs analysis, recommend a product that meets requirements
? Provide estimation of product sales process (lead time for product arrival)
Product Demonstration
? Able to relate features to advantages and benefits for customers
? Provide proof of the benefits (e.g. test drive, literature and data, etc.)
? Static demonstration
? Perform dynamic demonstration/ test drive with planned route and professionalism
? Discuss experiences with customer after static or/and dynamic demonstration
Presentation of Offer
? Present offer of the right match to customer’s needs
? Present other packages ( accessories packages)
? Discuss and clarify terms and conditions of offer (especially promotional offers)
Handling of Objection / Negotiation
? Argumentation focused on the customer benefits and not on the price (value for
money)
? If the salesperson has no solution, communicate with the manager
Closure of Sale
? Prepare all necessary documents
? Explain sales contract, record details properly and review with customer
? Obtain confirmation
Delivery of New Vehicle
? Inform all internal parties of schedule delivery
? Preparation of vehicle deliver documentation
? Inspect vehicle and confirm delivery time with customer
? Present and explain all features of the vehicle, celebrate the delivery of the vehicle
? Obtain receipt of vehicle by customer
? Ensure that the company received the payment
? Introduction to the service advisor
After Delivery Follow-up
? Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)
? Collect customer feedback on the overall sales experience and document it in DMS
? Reminder of service
? Promotion of company’s activities in relation to new product laun
Job Reference Code: 00001
Salary: 1.15-2.18 LPA
Qualification: BA/Bcom/BCA/BBA/BMS
Job Segment: ICV (Intermediate Commercial Vehicle)
Experience: 1 - 5 yrs
Job Type: FULL TIME

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