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Customer Care Manager
Varun Motors Pvt Ltd(Hyderabad)
Hyderabad / Secunderabad

About Company:
Varun Group is a renowned business conglomerate with successful entities spread across Automobile, Auto Financing, Construction, and Hospitality & Entertainment industries, in Andhra Pradesh, Telangana, and Karnataka.

The Group has 235 state-of-the-art Showrooms and 182 modern workshops spread across the three states.
Its Automobile wing, has recorded 20% Y-o-Y growth for the last 10 years and it is one of the largest automobile dealers in India, with annual turnover of ?4,100 Crores and sales volume of 1, 00,000 vehicles every year!

The Auto Financing business vertical, reported 40% growth in the last 8 years.

The Construction and Hospitality verticals, have achieved an outstanding business growth within a short span of time. Varun Group has achieved remarkable business success and won many awards and accolades over the years.

Job Details:
1) Ensure good hospitality to customer by maintaining customer lounge providing daily news papers, magazines, television, tea/coffee machines and internet connection
2) Analyze the cause of dissatisfaction by seeing reports and make sure 100% resolution by home visits
3) Maintain good % of CSI and ensure that all the CSI cards with rating 9-10 and also ensure card should be by only by customer and make sign on it
4) Organize customer meets and free service campaigns ,AC Campaigns for boosting revenues
5) Management of pick up & drop service vehicles
6) Ensure 0% customer complaints with proper documents and maintaining records
7) Ensure that closing of PSF and ATM complaints in proper time
8) Monthly PSF complaints analysis and IFC & CSI negative records analysis
9) Sending bulk SMS and mails to customers
10) Sending all reports to RO & TSM on daily basis
Job Reference Code: CC2
Salary: 2.0-4.3 LPA
Qualification: Any Graduation
Job Segment: Cars
Experience: 4 - 10 yrs
Job Type: FULL TIME

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