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Service Advisor - General Service
Mody Auto India Pvt. Ltd.
Hyderabad / Secunderabad

About Company:
MODY GROUP - COMPANY PROFILE - AN OVERVIEW
Mody Group began it’s journey with a family run business of Hero Honda Dealer, named as Mody Motors in the year 1984 by the Chairman Mr. Kiran Mody. With a very strong brand name and a customer base of more than 2,00,000 , Mody Motors has won several awards and accolades from their principals M/s Hero Honda Motors Ltd. Being the No. 1 Dealers For Hero Honda in South India for the year 2005/06, Mody Motors was acknowledged as one of the top 10 dealers in Hero company and are known to be innovative and customer driven organization.

Providing a new insight and growth to the business, the Managing Director, Nihar Mody, added 4 wheeler automobile product dealership like Mody Ford, Metro Honda, Volkswagen Deccan, Volkswagen Mumbai, Volkswagen Vizag, Volkswagen Goa, and coming up at Volkswagen Thane and taken to a new height.

Mody Ford, started operation in 2005 and gradually emerged into a leading authorized dealer for Ford. The company thereafter took up dealership of Honda and Volkswagen in 2010, 2011, 2015 respectively. The Mody Group is known as a Customer oriented and employee driven organization. Apart from Automobile products the company also has family entertainment centre known as Runway 9. It is the largest go-karting track in India. Runway 9 started in the year 1999 also has other facilities

Job Details:
Objectives of the Job:
As Service Advisor, you are the professional “manager” of the entire customer oriented service
process. You set the standards for customer support. You see every contact with the customers as a
professional challenge and feel responsible for the customer problems until they have been resolved.
Job Description:
Service reception
? Initial contact with the customer where you determine the customer and vehicle data.
? Documenting the customer’s problem/symptoms in a workshop order and defining the scope and
type of work.
? Coordinating reception, handover, and handover location with the customer.
? Defining and explaining time and costs to be expected or firmly establishing the time and costs
necessary. Additionally clarifying mode of payment.
? Reminding customers of any open work or work recommended (unfinished jobs) during the last
visit.
? Arranging an appointment according to the customer’s needs within three days, indicating a
personal Service Advisor, reserving the required resources, and taking workshop capacity utilization
into account.
? Offering alternative mobility solutions and agreeing on them with the customer.
? Summarizing all agreements. The customer receives an appointment confirmation and reminder
one business day before the service visit.
? Preparing order contents and checking the credit rating/obligations.
? Greeting the customer, taking over the vehicle and checking the quality and up-to-datedness of the
customer and vehicle data.
? Defining repair scope along with the customer, offering an interactive reception (visual inspection
/on-board diagnosis) and documenting the results of the preliminary diagnosis.
? Presenting the current service offers to the customer, offering additional services as well as services
that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing
the vehicle) and indicating the necessity and benefits thereof.
? Clarifying and ensuring availability of any parts that can be directly identified.
? Authorizing any service measures that are due.
? Checking for any warranty and goodwill claims.
? Coordinating the scope of services for repair and maintenance with the customer and obtaining
their approval.
? Using various checklists during service reception, such as service re
Job Reference Code: SA002
Salary: 1.5-2.5 LPA
Qualification: Diploma
Job Segment: Cars
Experience: 2 - 5 yrs
Job Type: FULL TIME

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