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Friend Ship Executive ( Female) CRM
PMTS Consultants
Hyderabad / Secunderabad

About Company:
A leading automobile dealership based out hyderabad dealing in Car segment. The company is growing and have multiple outlets in Hyderabad

Job Details:
? Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI
improvement at the dealership
? Develop and implement a mechanism to capture customer feedback at various stages in sales
process (like test drive feedback, feedback on overall sales experience etc.)
? Capture customer feedback post-delivery through feedback form and analyse the customer
feedback
? Develop counter measure to eliminate negative feedback from customers in future
? Conduct post sales follow-up to capture customer feedback in case if customer has not yet returned
the feedback form
? Update customer follow-up’s in DMS
? Coordinate with company’s CS team and marketing team for CSI surveys, CRM activities etc.
? Provide feedback to sales department on customer complaints or any other issues
? Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations
for new vehicle delivery.
? Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
? Ensure customer delight during new vehicle delivery process by implementing innovative and
exciting ideas during delivery process
Job Reference Code: OAPL-6
Salary: 1.80-3.0 LPA
Qualification: Any Graduation
Job Segment: Cars
Experience: 2 - 4 yrs
Job Type: FULL TIME

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