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CRM MANAGER
Dwaraka Honda
Hyderabad / Secunderabad

About Company:
Dwaraka Honda is one of the fastest growing Authorised Dealer for Honda 2 Wheelers. Endowed with a state-of-the-art dealership and highly skilled Marketing and Service Staff, we have devoted ourselves to helping and serving our customers to the best of our ability.
Here at Dwaraka Honda, we do more than just sell great two-wheelers, we strive to deliver 100% customer satisfaction from the moment you first contact our dealership. With a loyal base of more than 1,00,000satisfied customers across Hyderabad, prompt customer service and world class facilities, Dwaraka Honda is the most reliable automobile dealer in Telangana. We have been known for our impeccable quality Service and customer satisfaction, which we assure you will personally experience in this relationship as well.
Dwaraka Honda showcases the finest two wheelers from the Honda stable. Elegant design aesthetics, superior technology, and quality build sets the Honda brigade apart from its competition. Dwaraka Honda brings under one roof with ultra-modern fully automated workshop for customer satisfactory service as and when the maintenance of your vehicle is scheduled. The unmatched Honda superiority, style and class backed by efficient customer service and after sales support.
The resounding success of Honda 2 wheelers in the region paved the way for a large scale customer responsive dealership.

Job Details:
• Building long-term relationship with all customers.
• Addressing customer concerns and complaints.
• Build relationships with key employees among customers.
• Create plans to address clients’ business needs
• Schedule regular connection with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Ensure outstanding customer satisfaction by maintaining strong working relationships, guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate manner.
• Manage and train resources to ensure quality and consistency of service to customers.
• Provide proper refund and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Identify and develop problem solving methodologies to resolve customer issues.
Job Reference Code: DH03
Salary: 4.0-6.0 LPA
Qualification: MBA
Job Segment: Two Wheeler
Experience: 5 - 10 yrs
Job Type: FULL TIME

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