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Service Advisor
Rajasree Motors Private Limited
Cochin

About Company:
Rajasreee Motors Pvt Ltd., the authorized dealer of Merccedes-Benz Passenger Cars in Kerala and is the Flag Bearer Business entity of the Flagship of Msanikandan Group, established in 1966 by our founder Late Mr. A Srinivasan. With just a handful of imported cars to service and a team of dedicated and loyal employees, our beloved Chairman introduced the art of customer care experience that embodies the spirit of luxury, prestige and value.
What started off as a repair facility for imported cars is now the icon of excellence with a state-of-the-art Sales Showroom and Customer Services facility. Rajasree Motors Pvt. Ltd., is the proud dealer for Mercedes-Benz Passenger Cars in Kerala in 1997 and with 22 years of unmatched trust and is currently the No.1 dealer in Customer Satisfaction for Mercedes-Benz in India.
Today, the company operates under the guidance and leadership of his sons Mr S Sivakumar as the Managing Director & Mr. S Krishnakumar as thenExecutive Director of the company.
We have our State-of-the-Art showrooms at Cochin, Alwaye & Thiruvananthapuram. Our service centers are at Maradu & Thrikkakara in Cochin and Kochu-Veli in Thiruvananthapuram in Kerala.
Our dealership has more than 300 dedicated employees, who are professionally and technically trained. We are committed to ensuring our commitment.

Job Details:
Objectives of the Job:
As Service Advisor, you are the professional “manager” of the entire customer oriented service
process. You set the standards for customer support. You see every contact with the customers as a
professional challenge and feel responsible for the customer problems until they have been resolved.
Job Description:
Service reception
? Initial contact with the customer where you determine the customer and vehicle data.
? Documenting the customer’s problem/symptoms in a workshop order and defining the scope and
type of work.
? Coordinating reception, handover, and handover location with the customer.
? Defining and explaining time and costs to be expected or firmly establishing the time and costs
necessary. Additionally clarifying mode of payment.
? Reminding customers of any open work or work recommended (unfinished jobs) during the last
visit.
? Arranging an appointment according to the customer’s needs within three days, indicating a
personal Service Advisor, reserving the required resources, and taking workshop capacity utilization
into account.
? Offering alternative mobility solutions and agreeing on them with the customer.
? Summarizing all agreements. The customer receives an appointment confirmation and reminder
one business day before the service visit.
? Preparing order contents and checking the credit rating/obligations.
? Greeting the customer, taking over the vehicle and checking the quality and up-to-datedness of the
customer and vehicle data.
? Defining repair scope along with the customer, offering an interactive reception (visual inspection
/on-board diagnosis) and documenting the results of the preliminary diagnosis.
? Presenting the current service offers to the customer, offering additional services as well as services
that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing
the vehicle) and indicating the necessity and benefits thereof.
? Clarifying and ensuring availability of any parts that can be directly identified.
? Authorizing any service measures that are due.
? Checking for any warranty and goodwill claims.
? Coordinating the scope of services for repair and maintenance with the customer and obtaining
their approval.
? Using various checklists during service reception, such as service re
Job Reference Code: SA-01
Salary: 12.10-36.30 LPA
Qualification: Diploma
Job Segment: Premium Cars
Experience: 3 - 10 yrs
Job Type: FULL TIME

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